Frequently Asked Questions

Welcome to Pawfect's FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

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Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you can enter your address to see if we deliver to your location and view the associated shipping fees.

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.

How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method you choose at checkout. Typically, orders are processed and shipped within [insert processing time], and delivery can take [insert estimated delivery time]. You'll receive a tracking number once your order is dispatched, allowing you to monitor its status.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.

Can I cancel or modify my order after it's been placed?

We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once the order is processed.

Didn't find what you were looking for? Feel free to contact us at any time.